TERMS & CONDITIONS
I. Website Terms and Conditions of Use, II. Returns Policy, III. Shipping, Warranty and Claims, IV. Quotations and Prices, V Privacy Policy, VI Payments, VII. Minimum Advertised Pricing (MAP) Policy, VIII. Permission to Sell on Third-Party Platforms
I. Website Terms and Conditions of Use
1. Terms
By accessing this website, you are agreeing to be bound by this website's Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on the Bombora Supplies website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
modify or copy the materials;
use the materials for any commercial purpose or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on the Bombora Supplies website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Bombora Supplies at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on the Bombora Supplies website are provided "as is". Bombora Supplies makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Bombora Supplies does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Bombora Supplies or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), arising out of the use or inability to use the materials on the Bombora Supplies Internet site, even if Bombora Supplies or a Bombora Supplies authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on the Bombora Supplies website could include technical, typographical, or photographic errors. Bombora Supplies does not warrant that any of the materials on its website are accurate, complete, or current. Bombora Supplies may change the materials on its website at any time without notice. Bombora Supplies does not, however, make any commitment to update the materials.
6. Links
Bombora Supplies has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Bombora Supplies of the site. Use of any such linked website is at the user's own risk.
7. Site Terms of Use Modifications
Bombora Supplies may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to the Bombora Supplies website shall be governed by the laws of the State of Wyoming without regard to its conflict of law provisions. General Terms and Conditions are applicable to the Use of a Website.
9. Definitions
Items that contain the term 'For professional Use' indicate that the item should not be sold for domestic or retail use.
II. Returns Policy
1. 14-Day Return Policy
a. Bombora Supplies under certain circumstances, may accept unused or unwanted merchandise for return within 14 days of the invoice date. All unused merchandise must be returned in its original packaging and in a re-sellable condition. Goods after 14 days of invoice will not be accepted for return.
b. Important Note: All Custom Work is NOT eligible for return. All sales are final on this merchandise. There will be no return on special order items.
c. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back to the original method of payment.
2. Returning Merchandise
a. Customers must notify Bombora Supplies of any damages, returns, or discrepancies within five business days of the delivery of the order. Claims made outside of this timeframe will not be accepted. Returned stock outside of these five days will be subject to administrative charges.
b. Contact our Customer Support team via email at [email protected] and request the required Returned Merchandise Authority (RMA) # for your return. Do not ship any return until provided an RMA #.
c. Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then ship the package back to us.
d. Bombora Supplies is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.
e. Incorrectly ordered or unwanted items will need to be shipped back to our warehouse at the expense of the customer and will incur a restocking fee of 20 - 75% depending on the item.
III. Shipping, Warranty and Claims
1. Shipping
a. All wholesale orders received will receive a confirmation via email or phone. We will contact you if any of the items will be placed on backorder and advise you of the expected delivery time.
b. Orders on goods marked as PRE-ORDER on the website will incur a delivery fee at the time the stock ships irrelevant of if it is placed with other goods (so not considered a backorder)
c. Shipping charges do not include; Re-delivery costs, tailgate fees, or waiting charges. Any additional charges incurred will be invoiced.
d. To ensure your items are delivered as promptly as possible, the stock may be shipped from our Australian warehouse
2. Warranty
a. Some items carry a manufacturer's warranty. Warranty conditions must be noted with the item when purchased. The Bombora Supplies warranty conditions may vary from the original warranty included by the manufacturer. The warranty extends to the end-user of the product and not to the reseller
b. For warranty claims, the end-user must present Bombora Supplies with proof of purchase showing the item, seller’s details and date. Warranty may not be valid if purchased from an unauthorized reseller. Some repairs under warranty do not include the cost of shipping the goods to the authorized repair agent. The cost of labor on repairs may not be included in any warranty.
c. No returns of any type will be accepted without a return authorization.
d. All Electric Grinders carry a parts-only warranty.
If you have a product issue in or out of warranty or a technical question, click here and complete the form. We will come back to you in 2 business days.
3. Claims
a. Any damages, returns or order discrepancies will need to be notified within 5 working days of the delivery of any order. Claims made outside this time frame will not be accepted. Pricing is subject to change without notice. Returned stock outside of the 5 days will be subject to administrative charges. No returns of any type will be accepted without a return authorization.
b. Missing shipments must be reported to us within 30 days of the shipping date so we can lodge an investigation with the freight company. Claims after this time cannot be processed.
IV. Quotations and Prices
All pricing on Sales Quotes is only valid for 7 days from the date of the Sales Quote. Bombora Supplies may at its sole discretion increase the prices specified in a quotation up until the point of written acceptance of a purchase or sales order. Bombora Supplies may increase the prices specified in a quotation if there are fluctuations in material costs between the time of quotation and The Customer’s written acceptance of a purchase or sales order. All prices quoted are, unless expressly stated otherwise, exclusive of sales tax and are subject to increases in the amount of any existing or new taxes imposed by Federal or State Authorities upon the manufacture, transportation, and/or sale of the materials specified.
V. Privacy Policy
1. This Privacy Policy is Bombora Supplies official privacy policy and it applies to all personal information collected by Bombora Supplies. In this policy, we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.
2. Bombora Supplies is committed to complying with applicable local legislation and to protecting and safeguarding your privacy when you deal with us.
3. Collection of information
Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal. Without these details, we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Bombora Supplies collects information including:
- Names
- Contact details
- Financial information
- Information about credit history (for account customers)
In particular, personal information is collected from people in the following situations by Bombora Supplies: - If you contact Bombora Supplies, we may keep a record of that correspondence;
- When you apply for and/or establish and/or access an account or order a product;
- When you submit your email address to our website mailing list;
- When you place an order on our website to purchase goods, we may require you to provide us with contact information including your name, address, telephone number or email address, and financial information (such as credit card details).
5. Financial Information
Financial information that is collected via the website is used by us to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.
6. Personal Information
At or before the time the personal information is collected by us, we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organizations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.
7. Use of information collected and disclosure of personal information to others
We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance) - that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.
8. In addition, we are permitted to use or disclose personal information held about you:
Where you have consented to the use or disclosure;
Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
Where we reasonably suspect that unlawful activity has been, is being, or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
Where such use or disclosure is required under or authorized by law (for example, to comply with a subpoena, a warrant, or other order of a court or legal process);
Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution, and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.
9. Anonymity and Pseudonymity
You have the option of dealing with Bombora Supplies anonymously. However, this only applies where it is practicable for Bombora Supplies to deal with you acting anonymously or under a pseudonym, such as a general enquiry.
10. Direct Marketing
As part of Bombora Supplies functions and business activities and to promote the services we can provide to you, Bombora Supplies may use personal information that you have provided to us for the purposes of direct marketing. Direct marketing includes but is not limited to, sending to you and/or contacting you in relation to promotions and information about Bombora Supplies products and services. Generally, we will do so where you have expressed your interest to receive such information. You can opt out of receiving direct marketing communications by sending an email to the Bombora Supplies General Manager via our contact form or details provided in the direct marketing communication.
11. Links
Our websites may contain links to other websites and those third-party websites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. Bombora Supplies encourages users to be aware when they leave the site and to read the privacy statements of each and every website that collects personally identifiable information.
12. Security and storage
a. Bombora Supplies places great importance on the security of all information associated with our customers, clients, and contractors. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorized access, modification, or disclosure. All personal information held is kept securely and that held electronically is held on secure servers in controlled facilities.
b. Personal information is de-identified or destroyed securely when no longer required by us.
c. Bombora Supplies retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
d. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
e. No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users' personal information, Bombora Supplies cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Bombora Supplies receives your transmission, it makes every reasonable effort to ensure its security on our systems.
f. You are responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.
13. Access to and collection of personal information
a. Bombora Supplies is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete, and appropriate information about our customers, clients, and website users.
b. You may request access to personal information about you held by Bombora Supplies. Requests for access to your personal information should be made via our contact form.
14. Use of Cookies
a. Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
b. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data that does not identify any personal details whatsoever.
c. As you browse our website and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit the page AboutCookies.org to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
d. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the 'settings' section of your computer. For more information, please read the advice at AboutCookies.org.
VI. Payments
Unless ordering through a preapproved account, credit card payment charges, as follows, apply. If the purchaser wishes to pay via Credit Card, then the following fees will be charged:
Payment at the time of order:
American Express - 1.2% of the total value;
Payment after 7 days of the order date: (for account holders)
American Express – 2.2% of the total value;
Visa/MasterCard – 1.5% of the total value.
To protect cardholders and all parties, for all first-time purchases on a Credit Card a Security Check will be performed before the order can be processed.
Accounts are pre-paid terms unless account term forms are completed and approved.
We accept payment by credit card or wire transfer. We can also arrange payment for orders via PayPal, however, there is a 3% fee applicable to this payment method. For orders that you wish to pay via PayPal, please email your order as this option is not available through our website.
All drop ship orders (orders shipping to your customers/addresses not linked to your business) must be submitted by email only to [email protected] and will incur an additional $9.70 processing fee.
All Amazon orders where you wish to provide your own freight labels to ship to your Amazon fulfilment warehouse must be full case quantities of stock and each order total be valued over $200.00USD.
Each Amazon order must be going to one address only – orders cannot be split over multiple shipping locations.
If you require items to go to different Amazon addresses, each address will need to be a separate order and each order must be full case quantity of stock and be valued over $200.00USD.
Please submit these orders as PO’s via email to [email protected]
VII. Minimum Advertised Pricing (MAP) Policy
1. Introduction
Bombora Supplies is a collaboration of people with a passion for coffee that seeks to continually innovate and evolve products for the global coffee community. With a product offering extending across barista tools, brewing gear, and coffee equipment cleaning & maintenance products,
The Bombora Supplies group of brands provides true global ‘on the ground’ access and support for its range. We recognize that our success is tied to the success of our network of select authorized dealers.
We also know that many of our dealers invest significant time and resources to deliver an extraordinary customer experience. We want to protect their ability to do so, while at the same time discouraging price-based advertising that would be detrimental to our dealers' service and support efforts. As a result, Bombora Supplies has unilaterally established this Minimum Advertised Price ("MAP") Policy
2. Policy Statement
Bombora Supplies, in its sole discretion, reserves the right to discontinue doing business with any reseller that advertises any product(s) covered by this MAP Policy at a price lower than the MAP.
3. General Guidelines
a. As a general rule the MAP price will not be less than 10% of the MSRP on the Bombora Supplies website.
b. The products covered by this policy are listed in Section 7, ("MAP Products"). Bombora Supplies may in its sole discretion modify this list from time to time.
c. Bombora Supplies recognizes that dealers are free to make their own decisions to advertise and sell any Bombora Supplies product at any price they choose, without consulting or advising Bombora Supplies. Similarly, Bombora Supplies will exercise its right to make its own decisions regarding the Bombora Supplies Authorized Resellers Program, supplemental marketing materials, point-of-purchase displays, product allocation, new product availability, or future promotional, joint marketing, or sponsorship programs.
d. The MAP Policy applies to advertised prices, not the price at which MAP Products are actually sold or offered for sale to an individual in-store or over the telephone.
4. Advertising Guidelines
a. The MAP Policy applies to all advertisements of MAP Products in any and all media, including but not limited to flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, television, radio, and public signage, as well as Internet sites, social media sites, apps, or any other electronic media.
b. The MAP Policy does not apply to solely on-premise or in-store advertising that is not distributed to customers.
c. It shall not be a violation of this MAP Policy to advertise that a customer may "call for price "or "email for price", or to use similar language, specifically with respect to Bombora Supplies, so long as no price is listed.
d. This MAP Policy also applies to any activity which Bombora Supplies determines, in its sole discretion is designed or intended to circumvent the intent of this MAP Policy, such as solicitations for 'group purchases' and the like.
e. It shall not be a violation of this MAP Policy to advertise in general that the reseller has "the lowest prices" or will match or beat its competitors' prices, or to use similar phrases; so long as the reseller does not include any advertised price below MAP and otherwise complies with this MAP Policy.
f. From time to time, Bombora Supplies may permit resellers to advertise MAP Products at prices lower than the MAP retail price. In such events, Bombora Supplies reserves the right to modify or suspend the MAP retail price with respect to the affected products for a specified period of time by providing advance notice to all resellers of such changes.
g. From time to time Bombora Supplies may offer a direct manufacturer's rebate to customers. In such events, it shall not be a violation of this MAP Policy to advertise the availability of the manufacturer's rebate, provided that: the advertisement includes a MAP-compliant price, the rebate amount, and the net price after the manufacturer's rebate in the same type size and style;
h. An asterisk is placed next to the net price after the manufacturer's rebate; and "*after manufacturer’s rebate" appears in the same area of the advertisement as the advertised product.
5. Bundling Guidelines
a. "Bundling" or advertising Bombora Supplies products for sale together with other products will violate this MAP Policy when: the effective or stated price of the bundle represents a discount of greater than 15% of the MAP, or the product(s) bundled with MAP Products violate Bombora Supplies Intellectual Property rights; or
b. Product(s) bundled with the MAP Products must not, without conspicuous warning, be: technically incompatible; or
c. create or encourage additional risk of damage, bodily injury, or death to the customer if used together.
d. Gift cards, coupons, points, or other incentives which are contingent on the purchase of a MAP Product will violate this MAP Policy when:
i. the effective or stated price of the bundle represents an immediate discount of greater than 15%of the MAP; or
ii. the effective or stated price of the bundle represents a discount of greater than 15% of the MAP after taking into consideration any contingent future purchase.
iii. the product(s) bundled with MAP Products violate the Bombora Supplies Trademark and Brand Policy
the product(s) bundled with MAP Products include words, packaging, graphics, or other indicia which may create customer confusion as to the source of the product(s); or the effective or stated discount is greater than 15%of the highest priced item in the bundle.
e. Rebate programs from Bombora Supplies, whether on MAP Products or Bombora Supplies partners' products are exempt from this policy.
6. Seasonal Promotions
Resellers intending to advertise prices below the MAP during seasonal promotions must submit a written request to Bombora Supplies at a minimum of two weeks prior to the start of the promotional period.
The request must include the following details:
- Description and purpose of the seasonal promotion.
- Expected duration of the promotion.
- Proposed promotional pricing and how it deviates from the established MAP.
- Justification for the deviation and how it aligns with the best interests of both parties.
- Planned marketing and promotional activities for the seasonal promotion
b. Bombora Supplies will review each exception request on a case-by-case basis. The decision to grant an exception will be based on factors such as market conditions, competitive landscape, and potential impact on the brand's image.
c. The approval or denial of an exception request will be communicated in writing to the reseller. If approved, the reseller will receive specific guidelines and restrictions related to the exception.
Confidentiality: All communication and decisions regarding exception requests will be treated with confidentiality. Resellers must not disclose the details of their exception approval to other resellers, competitors, or the public.
Consequences of Unapproved Deviation from MAP: Engaging in promotional pricing below the MAP without prior approval from Bombora Supplies may result in consequences as per our standard MAP policy, including warnings, suspension, or termination of the reseller agreement.
7. Policy Enforcement
If a dealer with multiple store locations violates this MAP Policy at any one store location, or on any associated website, then Bombora Supplies will consider this to be a violation by the dealer.
Bombora Supplies reserves the right to cancel any pending orders, restrict future orders, or suspend dealers' account if Bombora Supplies reasonably believes:
A dealer has violated the provisions of this policy; or
A dealer intends to violate this policy.
Bombora Supplies’ MAP Policy Administrator is solely responsible for determining whether a violation of the MAP Policy has occurred, as well as determining appropriate sanctions.
Waivers to this MAP Policy may be granted at Bombora Supplies’ sole discretion by the MAP Policy Administrator in writing. Bombora Supplies Sales, Marketing, or other personnel are not authorized to modify or grant exceptions to the MAP Policy. In the event that the MAP Policy Administrator authorizes a waiver of the MAP Policy, dealers must strictly adhere to the terms of the waiver letter. Deviation from the terms of a waiver letter is a violation of the MAP Policy.
Bombora Supplies monitors the advertised prices of dealers, either directly or via the use of 3rd party agencies or tools. Dealers are expected to provide reasonable cooperation in any Bombora Supplies investigations regarding possible MAP Policy violations. Hindering, obstructing, delaying, or otherwise failing to cooperate with a Bombora Supplies MAP Policy investigation is a violation of this MAP Policy.
The MAP Policy will be enforced by Bombora Supplies at its sole discretion and without notice. Dealers, distributors, and resellers have no right to enforce the MAP Policy. Violations of this policy may result in any of the aforementioned sanctions up to and including termination of our business relationship, as well as any available remedies at law. All questions related to this MAP Policy should be directed to [email protected]
Please note, all pricing displayed is in US Dollars.
VIII. Permission to Sell on Third-Party Platforms
In order to sell any products from our range on third-party platforms, you must obtain prior written permission from us.
To request permission, please send an email to [email protected]
We reserve the right to grant or deny permission at our discretion. Unauthorized selling on third-party platforms may result in the termination of your account or legal action, as deemed appropriate.
By seeking permission and subsequently selling our products on third-party platforms, you agree to comply with our guidelines and any additional terms and conditions provided to you. Please note that permission to sell on third-party platforms is granted on a case-by-case basis and may be subject to specific conditions and restrictions.