Privacy Policy
INTRODUCTION
This Privacy Policy is Bombora Supplies' official privacy policy and it applies to all personal information collected by Bombora Supplies.
In this policy, we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.
Bombora Supplies is committed to complying with Australian legislation and protecting and safeguarding your privacy when you deal with us.
COLLECTION OF INFORMATION
Some information provided to us by clients, customers, contractors, and other third parties might be considered private or personal. Without these details, we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Bombora Supplies collects include:
- Names
- Contact details
- Financial information
- Information about credit history (for account customers)
In particular, personal information is collected from people in the following situations by Bombora Supplies:
- If you contact Bombora Supplies, we may keep a record of that correspondence
- When you apply for and/or establish and/or access an account or order products
- When you submit your name, mailing address, phone number, or email address to our website mailing list or via a form
- When you place an order on our website to purchase goods, we may require you to provide us with contact information, including your name, address, telephone number, or email address, and financial information (such as credit card details)
Financial information collected via the website is used by us to bill you for products and services. Any financial information collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities. We do not keep credit card details on our database; once an order is processed, these are encrypted and obfuscated in line with the Payment Card Industry Data Security Standards.
At or before the time personal information is collected by us, we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organizations to which we usually disclose the information collected about you, any laws requiring the collection of the information, and the main consequences for you if all or part of the information is not collected.
USE OF INFORMATION COLLECTED AND DISCLOSURE OF PERSONAL INFORMATION TO OTHERS
We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g., provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you, and technical maintenance)—that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy, as otherwise notified to you at the time of collection of the information, or with your permission.
In addition, we are permitted to use or disclose personal information held about you:
- Where you have consented to the use or disclosure
- Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety
- Where we reasonably suspect that unlawful activity has been, is being, or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities
- Where such use or disclosure is required under or authorized by law (for example, to comply with a subpoena, a warrant, or other order of a court or legal process)
- Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution, and punishment of crimes or wrongdoings, or the preparation for, conduct of, proceedings before any court or tribunal, or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body
ANONYMITY AND PSEUDONYMITY
You have the option of dealing with Bombora Supplies anonymously. However, this only applies where it is practicable for Bombora Supplies to deal with you acting anonymously or under a pseudonym, such as a general inquiry.
DIRECT MARKETING
As part of Bombora Supplies' functions and business activities and to promote the services we can provide to you, Bombora Supplies may use personal information that you have provided to us for the purposes of direct marketing. Direct marketing includes, but is not limited to, sending to you and/or contacting you in relation to promotions and information about Bombora Supplies' products and services. Generally, we will do so where you have expressed your interest in receiving such information. You can opt out of receiving direct marketing communications by sending an email to us at [email protected] or using details provided in the direct marketing communication.
LINKS
Our websites may contain links to other websites and those third-party websites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. Bombora Supplies encourages users to be aware when they leave the site and to read the privacy statements of each and every website that collects personally identifiable information.
SECURITY AND STORAGE
Bombora Supplies places great importance on the security of all information associated with our customers, clients, and contractors. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorized access, modification, or disclosure. All personal information held is kept securely and electronically is held on secure servers in controlled facilities.
Personal information is de-identified or destroyed securely when no longer required by us.
Bombora Supplies retains the information you provide to us, including your contact and credit card details, to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users' personal information, Bombora Supplies cannot ensure or warrant the security of any information transmitted to or from its online products or services, and users do so at their own risk. Once Bombora Supplies receives your transmission, it makes every reasonable effort to ensure its security on our systems. We encourage users to use secure networks and utilize two-factor authentication where possible.
You are responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
Bombora Supplies is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete, and appropriate information about our customers, clients, and website users.
You may request access to personal information about you held by Bombora Supplies. Requests for access to your personal information should be made through our contact form: Service Request.
USE OF COOKIES
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general Internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data that does not identify any personal details whatsoever.
As you browse our website and other websites, online ad networks we work with may place anonymous cookies on your computer and use similar technologies to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit the page AboutCookies.org to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the 'settings' section of your computer. For more information, please read the advice at AboutCookies.org.